SERVICE & MAINTENANCE

Preventative Maintenance

Preventative Maintenance (PM) for both your refrigeration and HVAC systems is key to reducing emergency service, equipment downtime, loss of sales, refrigerant usage, energy usage, and extending equipment life. Based on years of experience and customer feedback, we have developed PM programs that address our customers’ specific needs. Our refrigeration and HVAC PM programs cover all of the basic needs of both small and large mission-critical systems. In multi-site situations, the scope of work is consistent site-to-site. The program price and the time required to complete the scope of work depends on the size, location, amount, and type of equipment located at the site.

We also offer more in-depth bi-annual PM programs that focus on high-dollar equipment such as compressors, EMS set points, energy consumption, lighting schedules, anti-sweat, and dehumidification. These PM’s are performed by more experienced, higher level technicians since they require a much more advanced skill set.Operating knowledge concerning regulatory and/or 3rd party systems — e.g., required

Operating knowledge concerning regulatory and/or 3rd party systems — e.g., required paperwork, and system entries for the EPA, AQMD, CARB, Verisae, Corrigo, Service Channel, Maximo, etc. — is built into our processes and our technician’s handhelds and automated whenever possible to help ensure compliance and a best-in-class customer experience.

Time & Material

Service & Maintenance work is often performed on a time & material (T&M) basis. CoolSys customers pay for the time it takes to complete a job and the required material. Time & Material repair work is typically time sensitive and complex. This work has a “managed by event” relationship with a customer that allows them to direct and pay for only the desired services they elect to have performed.

Through our T&M work we strive to:

• Match the technician to the specific customer problem.
• Fix it right the first time (minimize call backs and follow-ups).

Maintenance Agreements

CoolSys’s Maintenance Contracts (MAC) help our customers manage their monthly refrigeration & HVAC service and maintenance costs in a predictable fashion. MACs operate under a fixed price for monthly maintenance for a specific scope of work that is often defined through a collaborative effort between our customer and CoolSys.

MACs are renegotiated annually or bi-annually and often cover multiple locations. Work on items not specifically covered in the MAC scope is negotiated with the customer under our Time & Material service offering.

Quoted Work

Refrigeration & HVAC systems are complex systems with many critical components under constant stress. As part of normal operations, components wear out or filters and drains get plugged up. Whether it’s sticking valves, broken fans, or a compressor failure, CoolSys technicians are capable and ready to fix your system’s problems.

CoolSys will provide you with fair and reasonable quotes in a timely manner to fix or replace failed components and get your system back up and running as soon as possible. We know that even something that seems as minor as a rattling fan or a plugged drain can have a major impact on your system’s performance, cost and most importantly, your customer’s shopping experience. Let our Service technicians provide you a quote to help make sure minor problems do not become major issues.

Case Cleaning

Keeping your refrigerated cases clean is a simple, inexpensive way to help ensure their optimal performance and appearance. This simple maintenance routine is often forgotten or overlooked and can lead to problems or system inefficiencies and unnecessary service costs down the road. Contact CoolSys and let us perform our comprehensive Case Cleaning service for you which includes:

• Disassembling coil housing.
• Blowing out drains with CO2 as needed.
• De-icing with hot water and brush (no chemicals).
• Replacing or repairing any damaged fan motors/blades.
• Performing comprehensive leak checks on cases being cleaned and conducting overall store walks to identify any other refrigerant leaks.
• Documenting and notifying the customer of any and all leaks identified.
• Restarting cleaned cases and verifying operation.
• Logging any service issues.
• Documenting temperatures and providing a recap of all work to a store representative.

 

Leak Detection

With the rising cost of R-22 refrigerant and rumors of impending price escalations, detecting and fixing refrigerant leaks and performing frequent leak checks is more critical now than ever. Equipped with the latest leak detection equipment, CoolSys’s service technicians are fully trained and ready to perform leak checks and required repairs to help protect your valuable investment. If you do not have a leak detection system installed, contact CoolSys for a quote and start protecting your refrigerant investment today.

Equipment Tagging

When taking over service responsibility at a store or facility for the first time we “tag” each of your major equipment components with a bar code and then record the unique equipment information (e.g., model, type, serial #, age if known, etc.) in our hand-held devices, thus establishing it in our database. Each time a service technician services a “tagged” piece of equipment he scans the barcode and records the maintenance or service performed.

The information captured on specific pieces of equipment can be extremely useful and value-added to our customers when making repair-or-buy decisions, and to clearly identify the high-cost culprits in your system so proactive decisions on how to deal with them can be made.

We also provide “asset tagging” services to provide our customers with a current and complete list of all major refrigeration & HVAC components with parent-child relationships and specific equipment detail.

Dehumidification

Managing humidity levels has long been a challenge for grocery stores and other businesses where customer comfort or product integrity depends on proper internal climate. This is especially true in high-humidity climates.

The common practice of adjusting a building’s air temperature to try to maintain an acceptable humidity level dramatically increases energy use and costs and can negatively affect customer comfort. Too much humidity can cause condensation on the refrigerator coils, further increasing energy usage. In a grocery retail setting, frost and ice can form on case doors and the product itself, leading to product deterioration and an undesirable appearance.

At CoolSys, we are expertly trained on all major dehumidification technologies and with all major dehumidification equipment manufacturers.

CoolSys is ready to service and maintain your dehumidification system investment with scheduled preventative maintenance programs and service. Any unplanned/emergency system or product issues can also be handled in a timely, professional manner, 365/24-7.