As you are one of our most valued customers, we wanted you to be the first to know that Service Refrigeration Company will be undergoing an exciting brand transformation and has officially changed its name to CoolSys Commercial & Industrial Solutions, Inc. To our customers, we will be known simply as CoolSys.
Our rebranding was first inspired when we introduced the CoolSys brand in 2017 to help bring together our growing family of businesses under one corporate umbrella. It represents our shared long-term vision – to improve the customer experience by providing a seamless, end-to-end solution for all your HVACR, engineering, installation, service and maintenance, and energy optimization needs.
While there will be changes to our logo and brand, please rest assured that you will continue to receive the same great service, working with the same hardworking, dependable and customer-focused team members as always.
The roll-out of our new CoolSys brand will take place in phases over the next 12-to-18 months. You’ll start to see the CoolSys name on correspondence, and over time on our service vans and technician uniforms. And, we have a new website slated to launch May 2020. Also, as part of our rebranding, eventually everyone will move to a CoolSys email address in the coming months.
Our team will respond to your needs with the same, if not better, level of excellence and professionalism, and will deliver an improved customer experience with access to CoolSys’ full range of services. We will work with you to update all contracts and agreements under our new brand. In the meantime, click here for our updated W-9.
In our efforts to promote a sustainable environment and “go green,” we ask that you consider electronic ACH payments, if you are not already. This allows us to go paperless, streamline processes, and work to improve payment cycles. Just click here to access the ACH form. We appreciate your partnership and timely response!
Rest assured that as CoolSys, we will continue to deliver trusted, local service, backed by the resources and peace of mind that comes with working with a strong national brand.
We look forward to serving you for many years to come and would like to take this opportunity to thank you again for being a valued customer. If you should have any questions, please contact Mike Ochoa at 714.510.9595, or firstname.lastname@example.org.
|Chief Commercial Officer|